jeeta's Privacy Policy
At jeeta, protecting your personal information is our top priority. This policy clearly explains what information is collected, how it is used, and how it is kept secure.
Table of Contents
This privacy policy applies to all services and activities of the jeeta platform. By using our platform, you are considered to have accepted the terms of this policy. To learn more about our overall terms of service, please read the Terms and Conditions page.
1 Types of Information Collected
When creating an account and using services on the jeeta platform, we collect several types of information. This information can be divided into two main categories:
1.1 Information Provided Directly
- Full name and date of birth
- Email address and mobile number
- National ID card or passport number (for identity verification)
- Payment method details — bKash, Nagad, Rocket or Upay account number
- Bank or mobile wallet transaction records
- Any support messages or complaints you submit
1.2 Automatically Collected Information
- IP address and device type
- Browser version and operating system
- Site usage time and session information
- Gameplay history and betting records
- Login times and frequency
2 How Information Is Collected
jeeta collects information in the following ways:
2.1 Registration and Verification Process
When a user opens an account on the platform, the necessary personal information is collected through the registration form. During the identity verification (KYC) step, a photo of an ID document or other relevant documents may be requested.
2.2 Transaction Processing
Payment method details are collected during deposits and withdrawals. This information is used solely to complete transactions and is not sent to any third party without authorisation.
2.3 Automatic Tracking
While using the site, information about user activity is automatically collected through cookies, pixel tags and log files. This information helps improve the site experience.
3 Purpose of Using Information
jeeta uses collected information for the following purposes:
- Account Management: To complete registration, login and identity verification.
- Transaction Processing: To process deposit and withdrawal requests quickly and securely.
- Customer Support: To improve the quality of support provided through 24/7 live chat and email.
- Security: To detect and prevent fraudulent activity.
- Bonuses and Promotions: To notify you of relevant offers based on your gameplay.
- Service Improvement: To improve the platform's technical performance and user experience.
- Legal Compliance: To comply with applicable laws and regulations.
We never sell your information to third parties for advertising purposes.
4 Data Storage and Security
4.1 Technical Security Measures
All data at jeeta is protected through SSL (Secure Socket Layer) encryption. Sensitive information such as passwords is stored in encrypted format and cannot be viewed directly by any staff member or administrator.
4.2 Access Control
Access to user information is restricted only to authorised staff who need that information to carry out their specific responsibilities. Every access is logged and reviewed regularly.
4.3 Data Retention Period
Information is retained while the account is active and, after it is closed, for a specified period in accordance with applicable legal requirements. After that, information is securely deleted or anonymised.
5 Sharing Information with Third Parties
jeeta shares information with third parties only in the following limited circumstances:
5.1 Payment Processors
The information required to complete transactions through bKash, Nagad, Rocket and Upay is shared with the relevant payment processor. These organisations are governed by their own privacy policies.
5.2 Technology Service Providers
We work with trusted technology partners to ensure the technical operation and security of our platform. These partners are bound by strict confidentiality agreements and may not share information with any outside party.
5.3 Legal Obligations
We may be required by law to provide information in response to a court order or a lawful request from a government authority.
6 Cookies and Tracking Technologies
6.1 Types of Cookies
jeeta uses several types of cookies:
- Essential Cookies: Essential for the core operation of the platform — maintaining login sessions, performing security checks, and so on.
- Functional Cookies: To remember your preferences and settings, such as language selection.
- Analytics Cookies: To understand site usage patterns, which helps improve the service. These cookies contain no personally identifiable information.
6.2 Cookie Controls
You can disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
7 User Rights
Every user registered at jeeta holds the following rights:
- Right to Access: You can find out what information jeeta holds about you.
- Right to Correction: You can request correction of inaccurate or outdated information.
- Right to Deletion: In certain circumstances you can request that your information be deleted (see Section 9 below).
- Right to Object to Processing: You can object to your information being used for marketing purposes.
- Right to Data Portability: You can request a copy of your information in a structured format.
To exercise these rights, contact our support team. Reading the Responsible Gaming Guidelines will also give you information on setting account limits and self-exclusion.
8 Protection of Minors
jeeta strictly prohibits participation by anyone under the age of 21. An age verification process is completed at the time of registration. Information belonging to persons under 21 is not knowingly collected or retained.
If it comes to our attention that information belonging to a minor has been collected by mistake, it is deleted immediately and the associated account is suspended.
9 Data Deletion Request
If you wish to request deletion of your personal information, follow the process below:
- Write to our support team from your registered email address.
- Use the subject line: "Personal Data Deletion Request".
- Include your account username and mobile number.
- Additional information may be requested for identity verification.
Processing will be completed within 30 business days of receiving the request. However, some information may be required to be retained for a specified period for legal or regulatory reasons.
10 Changes to This Policy
jeeta may update this privacy policy from time to time to keep pace with changes to its services and legal requirements. For significant changes:
- The "Last Updated" date at the top of the page will be changed.
- A notification will be sent to your registered email address.
- You will be informed of the changes when you log in to the platform.
Continued use of the platform after changes have been made will be taken as acceptance of the new policy.
11 Contact
For any questions, complaints or requests regarding the privacy policy, contact us:
- Email: [email protected]
- Live Chat: Support available 24/7 in Bangla and English
To learn more about our services, visit the About Us page or read our FAQ for answers to common questions.